Utility Services


Water Customer Service handles requests for water service and customer inquiries, and provides processing of water payments.


For information in English or Spanish, call (714) 562-3721.

For Billing Inquiries or to establish or discontinue Water Service, please call (714) 562-3721.

Our operating hours are:

7:30 a.m. to 5:30 p.m. Monday through alternating Fridays.


  • Name
  • Address
  • Home Telephone Number
  • Employment Information
  • Two current forms of identification
    (You will need to present these in person for proper verification)
  • Proof of legal possession or repossession of the premise (e.g., escrow closing statement, rental agreement, etc.)

Your first water and trash bill may be received anywhere from two to 62 days from the start of service. Your meter will then be read on approximately a 60-day cycle, and you will receive your bill within ten business days after the date of meter reading.

For Water Emergencies AFTER HOURS ONLY, call (714) 562-3902.

There will be a service deposit on your first bill of $35.00.

If you believe the City has made an error in your bill, or if you question your obligation to pay the bill, you may contact the Water Customer Service Office at (714) 562-3721 within 15 days of the billing date.

For additional Utilities information, please check Residents menu.