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Utility Updates

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Utility status as of May 27, 2020. Details change regularly; check your provider's website for any updates.

Buena Park Water Division

buenapark.com

  • The City Council has directed that customers will not have their water shut off for non-payment.
  • However, you are still financially responsible for all water bills, and you are still responsible for the payment of your water usage in the future.
  • The City Council has suspended any assessment of penalties related to water service through June 1.
  • Taking steps to ensure that service to customers will continue uninterrupted so that drinking water is both available and plentiful.

Southern California Edison

sce.com

  • In response to the COVID pandemic, SCE is temporarily suspending service disconnections and waiving late fees by request. If customers are having trouble paying their bill, they can contact SCE Customer Contact Center         1-800-950-2356 about a payment extension or arrangement. If customers have fall behind on payments and have a past due balance, they may qualify for a 12-month repayment plan. For more information or to see if they qualify, customers should call 1-800-655-4555.
  • Energy Assistance Fund: this is a one-time assistance program. Eligible customers can receive up to $300/yr
  • CARE or FERA Program: California Alternate Rates for Energy (CARE) reduces energy bills for eligible customers by about 30%. Family Electric Rate Assistance (FERA) reduces electric bills for qualified households by 18%. Link provides additional information and access to application. 

SoCalGas

socalgas.com

EDCO

 

edcodisposal.com

  • EDCO will continue regularly scheduled collection operations. The schedule has not changed.

Orange County Transportation Authority

octa.net

  • All OC Bus routes will temporarily shift to the Sunday service schedule seven days a week, beginning Monday, March 23. This reduction in service is necessary to help protect the health of OCTA employees while providing reliability to riders who are still depending upon the OC Bus service.

Metrolink

metrolinktrains.com

  • Beginning March 26, Metrolink will temporarily operate on a reduced schedule. Visit their website for the latest schedule changes.

Spectrum Cable

spectrum.com

  • We’ve signed the Keep Americans Connected Pledge to help our residential and small business customers stay connected and avoid fees or cancellation because of economic circumstances related to this national emergency.
  • We're also offering free access to internet and WiFi to those who qualify during this national emergency.
  • We're asking our customers to stay home and use our digital and self-service options to protect yourself and others.

AT&T

att.com

  • AT&T is suspending broadband usage caps for our home internet customers through June 30. That means no overage fees while people are home using more data.
  • We’re keeping our public Wi-Fi hotspots open for anyone who needs them.
  • We continue to offer internet access for qualifying limited-income households at $10/month through our Access from AT&T program.
  • We won’t terminate service of any wireless, home phone or broadband residential or small business customer due to an inability to pay their bill as a result of the coronavirus pandemic – and we’re waiving late payment fees for those customers.
  • We are underwriting expenses for a “one-stop” resource center to support eLearning Days from the State Educational Technology Directors Association. It’s available to help all educators handle school closings and virtual learning.
  • We are helping businesses and universities stand up virtual offices and classrooms with conference call and video conferencing with Cisco Webex Meetings with AT&T. We’re also enabling businesses to forward calls to both mobile and landline phones with AT&T IP Flexible Reach.

Verizon

verizon.com

  • Verizon will waive late fees and overage charges for 60 days from March 16 to May 13 for customers and small businesses who let us know they are unable to pay as a result of economic hardship due to the COVID-19 pandemic. Verizon will not terminate service to those customers (through June 30).
  • Verizon is giving 15GB of additional high-speed data for wireless consumers and small business customers that will be automatically applied to consumer plans from March 25 through April 30, 2020. No customer action is necessary.
  • Current customers who have Lifeline service (low income) as of March 20 will have all billing charges waived for 60 days (two billing cycles) beginning with their March 22, 2020 bills. Verizon will also offer a new affordable internet option for low-income households, starting April 3.
  • Consumer and small business Fios and DSL broadband internet plans have no data caps.
  • Verizon will offer free international calling to select countries impacted by the coronavirus, effective March 18 through the end of April.
  • Through April 30, Verizon will offer unlimited domestic calling to customers on limited-minute plans.

Sprint

 

sprint.com

Sprint is supporting customers by:

  • Providing Unlimited data for 60 days to customers with metered data plans (through June 30)
  • Giving 20 GB of free mobile hotspot to customers with hotspot-capable devices (through June 30)
  • Waiving per-minute toll charges for international long-distance calls from the U.S. to CDC- defined Level 3 countries (Through May 31)
  • Working with T-Mobile to give you access to their network, so you can get more coverage nationwide
  • Adding more capacity to support increases in usage demand

T-Mobile

 

t-mobile.com

  • If your bill is past due, you can set up a payment arrangement online.
  • All T-Mobile customers as of March 13, 2020 who have plans with data will have unlimited smartphone data through June 30 (excluding roaming).
  • We are working with our Lifeline partners to automatically provide customers up to 5GB of LTE data for free as part of your current voice-only plans through June 30.
  • To help you stay connected to family and friends abroad, we are currently offering free international calling for all T‑Mobile and Metro by T‑Mobile customers to landline (and in many cases mobile) numbers in many countries.