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CORONAVIRUS: FREQUENTLY ASKED QUESTIONS

Answers to all of your questions during this outbreak.

Post Date:04/02/2020 1:44 PM

As the current climate continues to change, due to COVID-19 (Coronavirus), the City also continues to adjust services and response. The City has answers to the most frequently asked questions during this time:

COVID19 City Services FAQ Header

Is City Hall open to the public?
City Hall is currently closed to the public. However, staff continues to update the website with the most current information about COVID-19 and related resources for residents and businesses.

Who do I contact to report a non-essential business continuing to operate?
At this time, the Governor has not authorized local authorities to enforce the closure of non-essential businesses other than bars & dine-in restaurants. You can report any bar operating or restaurant open for dine-in by calling the Orange County Health Care Agency at (714) 433-6000 or email ehealth@ochca.com.

How can I find out more information on the number of COVID-19 cases in Buena Park?
Please visit the Orange County Health Care Agency website, www.ochealthinfo.com, for the most up-to-date information. The City will continue to update the City’s website and social media channels with information pertinent to Buena Park. 

Is the City still street sweeping?
Yes, the City will continue street sweeping during the crisis, however, BPPD is not issuing street sweeping citations. The City still asks that residents do their best to comply with the street sweeping schedule to help keep the City clean.

What if I received a citation in early March? Am I responsible for payment?
On March 24, 2020, the City Council issued a moratorium on street sweeping citations. Citations issued on or after March 9, 2020, will not require payment. 

Will my trash pick up day remain the same?
EDCO/Park Disposal continues to provide waste removal services to the community. The schedule has not changed.

Are the Preferential Parking Districts in my neighborhood still valid?
The City Council has opted not to enforce parking districts at this time due to the stay at home order.

Can I park my RV on the street now?
The City Council did not opt to lift the RV Parking ban on City Streets.

Will my water service be discontinued for non-payment?  
No, the City Council has directed that water service be maintained for all customers through June 1, 2020. However, you are still responsible for the payment of your water usage in the future.
 
Will I be assessed penalties for late or non-payment of my water bill?  
No, the City Council has suspended any assessment of penalties related to water service through June 1, 2020.

Am I still responsible for the water bills I do not pay?
Yes, you are still financially responsible for all water bills. 

How can I pay my water bill?
You can pay your water bill anytime at buenapark.com. You can call (714) 562-3721 to pay through an automated system. You can mail your payment with check or money order to City of Buena Park, 6650 Beach Boulevard, Buena Park, CA 90621. You can also drop off payment in the drop box located behind City Hall. The City is not accepting cash payments at this time.

Is the City water safe to drink?
Yes, the water the city provides is safe to drink. It is tested to county, state, and federal standards on a weekly basis.

How can I schedule a building permit inspection?
Building inspections an be scheduled online. You may also call the Building Inspection Hotline at (714) 562-3641. An inspection request can also be made by calling (714) 562-3636 or (714) 562-3629 between 7:30 a.m. to 5:30 p.m. Monday through Thursday and alternating Fridays.

What if I need to obtain a permit for my home?
Building permits in urgent situations (water heater, re-pipe, solar, and soon re-roof) are being issued and residents should apply on the City’s website. If you have specific questions, please call (714) 562-3636.

Can construction continue at my home?
Yes, if the construction is essential for your property (e.g. electrical, plumbing, roofing, etc.)

If I schedule an inspection, will a Building inspector still come out to my home?
Yes, if you schedule an inspection, a Building inspector will come out to your property. However, City staff cannot guarantee a specific time.

Are parks open?
Parks are only available for walking and running with a 6-ft. distance between people. All other areas are closed (playgrounds, tennis courts, skate park, etc.) Restrooms are open from dawn to dusk at Bellis, Boisseranc, Larwin, and Smith-Murphy Parks.

I have a park area reserved for April or May. Will it be cancelled?
At this time, the City is following the guidance from federal, state, and county authorities. If your reservation is cancelled, you will receive a full refund.

Why is the Buena Park Farmer’s market still open?
Farmer’s markets are considered essential and can still operate during this time. The Market continues to abide by the OC Health guidelines.

Can my landlord evict me from my home if I cannot pay my rent due to being laid off during the COVID-19 crisis?
On March 24, 2020, City Council adopted a city law prohibiting evictions for tenants of residential and commercial properties unable to pay rent due to financial impacts related to COVID-19. Please see the City’s fact sheet on this issue online for more information.

Is the Senior Center open right now?
The Buena Park Senior Activity Center is closed but continues to assist seniors during this crisis. Seniors can call (714) 236-3870 about the following programs during this time:

The Senior Urgent Transportation Program or Non-Emergency Medical Transportation Program will continue to operate, taking seniors to and from their doctor’s appointments, grocery shopping trips and prescription pickups. The program operates Tuesday, Wednesday and Thursday from 8:00am -2:00pm. There is a suggested donation of $1 each way but no one is turned down if not able to pay. The vehicle is cleaned and wiped down thoroughly after each ride. 

The Senior Grocery Program from Second Harvest provides canned goods for seniors on the 1st and 3rd Thursday of the month at 10:15am. Due to an increased need, the program will operate EVERY Thursday at 10:15am until this crisis is over. This program is being distributed via drive-thru so seniors won’t need to get out of their vehicle. Proper safe handling guidelines and social distancing will be followed by staff. This Senior Grocery Program will occur of the following dates; April 9 and April 16.

The USDA Food Distribution Program from Second Harvest provides canned goods for seniors on the 2nd Wednesday of the month at 8:30am. This program is distributed via drive-thru. Seniors will not need to get out of their vehicle. Proper safe handling guidelines and social distancing will be followed by staff. This program will occur April 8 and May 13.

The Congregate Nutrition Program by Meals on Wheels OC will be providing a frozen meal to seniors via drive-thru system. Seniors can pick-up 7 frozen meals on Tuesday from 11:00am to 12:00pm. This process will be repeated each week after that until the congregate lunch program can be restored.

The Home Delivered Meals Program by Meals on Wheels OC is continuing to serve its homebound seniors.  Please call for eligibility and availability of meals. Meals on Wheels OC can be reached at (714)823-3294.

Meals on Wheels of Buena Park is continuing its service to Buena Park homebound seniors Monday – Friday. They are accepting new clients at this time. Meals on Wheels Buena Park be reached at (714)995-5826.

I have an immediate need (food, shelter, healthcare, etc.) Where can I find assistance?
The Buena Park Community Resource Center (CRC) connects neighbors to critical resources such as food, healthcare, housing, etc.  CRC offers individualized case coordination and education on accessing available services.  For assistance, call 855-796-3456 (leave a message if there is no answer, you will receive  a return call) or email BPCRC101@GMAIL.COM.  Check out www.buenaparkcollaborative.com for additional information.

Are regular maintenance activities occurring during this time?
Generally speaking, the City is responding to emergency issues and performing minimal maintenance activities to maintain the health and safety of the community. For example, City crews are servicing the trash cans at city parks. In order to comply with orders for the current situation, city employees drive separately in service vehicles and practice social distancing when working in the field.

 

Limited staff are on-site and available to direct your call at 714-562-3512.

Download the full FAQ Sheet here in English, Spanish, and Korean.




 

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