Water Customer Service handles requests for water service and customer inquiries, and provides processing of water payments.

NEW! - Pay Online!

For information in English or Spanish, call (714) 562-3721.

For Billing Inquiries or to establish or discontinue Water Service, call (714) 562-3721.

Our operating hours are:
7:30 a.m. to 5:30 p.m. Monday through Friday
We are closed on alternate Fridays

For Water Emergencies after hours, call (714) 562-3902.

INFORMATION NEEDED FOR WATER APPLICATION:

• Name
• Address
• Home Telephone Number
• Employment Information

Your first water and trash bill may be received anywhere from two to 62 days from the start of service. Your meter will then be read on approximately a 60-day cycle, and you will receive your bill within ten business days after the date of meter reading.

There will be a service deposit on your first bill of $35.00.

If you believe the City has made an error in your bill, or if you question your obligation to pay the bill, you may contact the Water Customer Service Office at (714) 562-3721 within 15 days of the billing date.